Our support program provides our customers with on-going problem resolution of our applications, as well as new releases and general answers to “how-to” issues.

The services available under the support and maintenance contract are:

	General Consultation (How-to support): Answers to general questions about the product, advice on how to make modifications, and assistance in the use of the application are provided by means of:
		- Fax - Telephone - E-mail - Web site
	Product Problem Resolution: Bug fixes are covered under the contract. The service of installing the correction, when requested by the client, is billed separately.
	New Releases: GIT generates new releases of the software approximately every 6 months. This is made available to clients under support agreements.
	Audits: One or two technical audits per year, three days each, are performed in order to review any changes made by the client and administration of the software.

Customers with current support contracts, please Login here to access the customer services site.